FAQ
Quick answers about accounts, eligibility, fairness and responsible gaming at Ollywood Casino.
Who can open an account?
You must be 19+ and a resident physically located in Ontario, Canada. We verify age at sign-up and identity via KYC before you can play.
Is this real-money gambling?
Yes. Ollywood Casino is a regulated online casino operating in Ontario under iGaming Ontario (iGO), with games conducted and managed by iGO. You must be 19+ and physically located in Ontario to wager real money, and real-money play requires a verified account. Always set your limits and play responsibly.
How do you keep play fair?
Game outcomes are determined by a certified random number generator. We never guarantee winnings — outcomes are always random.
Can I set limits or take a break?
Yes. You can set deposit, loss and time limits and take breaks at any time. Tightening a limit is immediate; loosening one takes effect after a 24-hour cooling-off period. See Responsible Gaming.
Can I self-exclude?
Yes. You can self-exclude through BetGuard, Ontario's centralized program operated via iGaming Ontario (iGO). See our Responsible Gaming page.
How is my data protected?
We follow PIPEDA. See our Privacy Policy for what we collect, why, retention periods and your rights.
How do I make a complaint?
Contact Support first. If unresolved, you can escalate to independent dispute resolution and contact the Alcohol and Gaming Commission of Ontario (AGCO).
Still need help? Visit Support or contact ConnexOntario 24/7 at 1-866-531-2600.